FAQ

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Does Olderlabs.com Offer Any Coupons or Discount Codes?

Yes! From time to time we do offer discount codes.

Stay up to date on all the latest offers by becoming an email subscriber, or watch on our Instagram page for announcements.

 


 

Which Shelters/Organizations Receive Your Donations?

Every quarter we donate 20% of our profits to a different senior dog-related organization.

 


 

How Much Money Do You Donate?

We donate 20% of our profits.

 


 

What if My Item Doesn’t Fit and I Need to Exchange or Return it?

We want to keep our customers happy!

If it doesn’t fit or you would like to return it for a refund for any reason – please contact us at orders@olderlabs.com and we will either exchange or refund your item within 30 days of your purchase date.

Refunds typically take 3 – 5 business days to reflect in your account once issued. We’ll do our best to move the process along quickly.

 


 

I Didn’t Receive All of My Items, Where’s the Rest of My Order?

If you received only ONE item and ordered more than one, your order most likely was split between our vendors. We use drop shipping, as well as warehouse shipping.

Each specializes in different designs and items. Because of this, you will get multiple shipments to complete your order.

**Please note Mugs are always shipped separately due to the need to ensure safe packaging **

 


 

Other questions?

Contact us and we will get back to you as soon as possible!

 

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