Return, Exchange & Cancellation Policy
OlderLabs.com is 100% committed to your satisfaction!
If an item does not meet your expectations, we would be happy to exchange or refund within 30 days of your order date. We do ask that items be returned for a refund and must be in new condition.
If you wish to cancel an order, please contact us within 4 hours of the order being placed to ensure it can be cancelled before shipping. To initiate a return, exchange, or cancellation, please contact us. We do offer refunds (minus the price of shipping to get it to you) within 30 days of purchase.
Can I make changes to my order once it’s placed?
We would love to help you with any changes to an order, but unfortunately once an order is placed we are unable to “modify” an order (change shirt size, add to an existing order, etc.).
What we CAN DO is cancel and refund the existing order* so you can then place a new order. It’s always best just to place another order if you need to add another item or make any modifications.
If you need to cancel completely or change an item, please know that we can do this if it’s within a 4-hour window from the time you placed the order. We will do our best to catch these within 8 hours but oftentimes apparel & mug items enter into production quickly and we cannot catch them in time OR before non-apparel items ship.
Note that with apparel & mug orders:
Every item in your order is 100% customized just for you and is printed after you order, so please contact us immediately if you have any questions or issues. It may be too late, but sometimes we can catch your stuff before it’s produced.
If you need further help with any of these issues please contact us at: firstname.lastname@example.org
When emailing in to cancel your order (if within the 8 hr. window), please put CANCEL ORDER in the subject line and send to email@example.com
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